Episode 59: IT Operations: Problem and Incident Management

Problem and incident management are essential components of operational resilience. This episode explains how organizations detect, document, and resolve IT issues while minimizing business impact. You’ll explore how these processes fit into the broader risk lifecycle and why CRISC professionals must evaluate their maturity and integration with control frameworks. Expect to see this content in situational questions about risk escalation.
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Episode 59: IT Operations: Problem and Incident Management
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